Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We only refund if the product has been damaged or wrong item has been shipped. Any issues must be notified within 3 days of receiving the product.

If 3 days have gone by since your product delivery, unfortunately, we can’t offer you a refund or exchange.

Additional non-refundable items:
Gift cards
Downloadable products

To start a refund, you can contact us at support@dicetoylabs.com. 

Returns or Exchanges

We do not offer returns or exchanges. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dicetoylabs.com